Services

SERVICE & TECHNICAL SUPPORT

The Caltech Engineering Services Technical Support team is available to assist you with your enquiry.

Whether you need advice on product and application, troubleshooting, training or product service and repair; our team of technical experts is committed to providing a solution to your problem.

Click here to contact the Caltech Engineering Services Technical Support team.

PRODUCT & APPLICATION ADVICE

The Customer Support Team offers assistance with the selection of the most appropriate Caltech India product.

This assistance applies to coating inspection, coating testing, concrete inspection, metal detection, ultrasonic NDT equipment, cathodic protection, corrosion testing, welding inspection.

Support is available via telephone, email or by visiting the Caltech India office*.

The Customer Support Team can also assist with the setting-up, adjustment and optimal use of Caltech India products in a wide range of applications.

Click here to contact the Caltech India Technical Support team.

* Appointment is required

TROUBLESHOOTING

If the results of the testing are not as expected or in the unlikely event of the product not functioning as expected, the customer support team will provide assistance in trouble shooting the problem.

If one of our products is not functioning correctly, advice on corrective action will be provided. This may include having the product repaired or re-calibrated.

Click here to contact the Caltech India Technical Support team.

TRAINING

The training offered by the technical support team includes:

  • How to correctly adjust a coating thickness gauge for the substrate material which is being measured
  • Setting the correct voltage for porosity testing
  • Optimal conditions for testing adhesion

Click here to contact the Caltech India Technical Support team.

SERVICE & REPAIR

A full range of repair and re-calibration services are available at our offices or through regional distributors.

The first contact, however should always be with the Caltech India Technical Support Team as many issues can be resolved without the need to return the product.

Click here to contact the Caltech India Technical Support team.

RE-CERTIFICATION

Under ISO 9001 certification, accredited companies must identify in their procedures the frequency of re-certification of all test equipment. Caltech India offer all customers a full re-certification and re-calibration service upon request.

How often should I re-certify Caltech India Gauges?

The simple answer to this question is whenever your ISO procedures state. Caltech India, however, suggest as a guide, that on normal usage, gauges should be re-certified every 12 months.

For further information on certification and re-certification, click here to contact the Caltech India Technical Support team.

Call us today at +91 22 49786763
or email us at info@caltechindia.com

Whether you need advice on product and application, troubleshooting, training or product service and repair; our team of technical experts is committed to providing a solution to your problem.

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